Privacy, with purpose.

Your trust matters as much as what you wear.

PRIVACY POLICY

Last updated: October 24, 2026

At COSWAVE, we respect your privacy. This policy explains what personal information we collect, why we use it, when it may be shared, and the choices available to you when you visit coswave.in, shop with us or contact our team.

01 — What we collect

Depending on how you use our store, we may collect:

• Your details: Name, email address, phone number, billing and delivery addresses.

• Your orders: Products viewed, items in your cart, purchases, payments, returns, exchanges and delivery details.

• Your account: Login details, saved preferences and account settings.

• Your conversations: Messages, reviews, feedback and customer-support requests.

• Your digital footprint: IP address, browser and device information, pages visited and interactions with our website.

• Your preferences: Marketing choices and information you choose to share with us.

Payment information is handled through the payment services available at checkout. The information COSWAVE receives depends on the payment method and provider.

02 — Why we use your information

We use your information to:

• Process orders, payments, deliveries, returns and exchanges.

• Keep your account and shopping experience working smoothly.

• Respond to questions and provide customer support.

• Send order confirmations, delivery updates and important service messages.

• Share product launches, offers and updates where permitted and in accordance with your preferences.

• Understand website performance and improve our products, services and customer experience.

• Prevent fraud, protect our store and meet legal obligations.

Your information should serve your experience—not become a reason for unwanted communication.

03 — Cookies and website technology

Our website may use cookies and similar technologies to remember preferences, maintain your shopping session, understand website traffic and support relevant marketing where enabled.

You can manage cookies through your browser settings and any preference controls available on our website. Disabling certain cookies may affect some store functions.

04 — When information is shared

We may share relevant information with trusted service providers when needed to operate COSWAVE, including:

• Shopify, which hosts and supports our online store.

• Payment providers that process transactions.

• Courier, shipping and fulfilment partners.

• Technology, security, analytics and customer-support providers.

• Marketing or advertising providers, where those services are enabled and their use is permitted.

• Authorities or other parties when disclosure is required by law or necessary to protect legal rights.

We limit sharing to what is reasonably needed for the relevant purpose. Service providers may process information under their own privacy terms as well as applicable contractual and legal requirements.

We do not treat your personal information as a product to sell.

05 — Shopify and third-party services

COSWAVE operates on Shopify. Shopify and the apps or services connected to our store may process information to provide checkout, hosting, payments, analytics and other store functions.

Some providers may process information outside India, depending on their services and infrastructure. Such processing is subject to applicable law and the relevant provider's terms.

When you visit an external website through a link on COSWAVE, that website's own privacy policy applies. We encourage you to review it before sharing personal information.

06 — Your choices and privacy rights

Subject to applicable law, you may request to:

• Know about the personal information we process about you.

• Correct or update inaccurate information.

• Request erasure of information where legally permitted.

• Withdraw consent where processing relies on consent.

• Raise a privacy concern or grievance.

• Exercise any other rights available to you under applicable law.

You can unsubscribe from promotional emails using the link provided in the message. You may still receive essential communications about an order, account or service.

To make a privacy request, email veeru@coswave.in with the subject line “Privacy Request.” We may ask for reasonable

information to verify your identity before acting on a request.

07 — How long we keep information

We retain information only for as long as reasonably necessary for the purposes described in this policy, including completing orders, maintaining required business records, meeting legal obligations, resolving disputes and preventing fraud.

Where information is no longer required, we will take appropriate steps to erase it or otherwise handle it as permitted by applicable law. Certain records may need to be retained for a legally required period.

08 — How we protect your information

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse or disclosure.

No online system can guarantee absolute security. If a data incident occurs, we will take the steps required by applicable law.

09 — Children's privacy

Our store is not intended to encourage children to share personal information independently. Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the relevant requirements.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10 — Changes to this policy

We may update this policy as our business, technology or legal obligations evolve. The revised version will be published on

this page with an updated date. Where required, we will provide additional notice or obtain consent.

11 — Contact COSWAVE

COSWAVE — Privacy Contact

Email: veeru@coswave.in

Phone: +91 9288449944

Address: 91, Nehru Nagar, Kalapatti, Coimbatore, Tamil Nadu – 641048, India

Website: coswave.in

For privacy requests or grievances, please use the subject line “Privacy Request” or “Privacy Grievance” so your message can be identified appropriately.

COSWAVE. Thoughtfully made. Respectfully handled.

Review note: This is a business-ready draft based on the details provided. Before publication, confirm that it accurately reflects the Shopify

store, installed apps, analytics/advertising tools, payment providers, and the privacy rights and notices required by applicable Indian law.

Consider review by a qualified Indian legal professional.