Returns, Exchanges & Refunds

A clear, considered process—so you can shop with confidence.

POLICY

Last updated: October 24, 2026

At COSWAVE, we want every order to feel right. This policy explains how to request a return, size exchange or refund for purchases made through coswave.in. Please read it before placing an order. This draft must be checked against COSWAVE’s actual fulfilment process and applicable consumer law before it is published.At COSWAVE, we respect your privacy. This policy explains what personal information we collect, why we use it, when it may be shared, and the choices available to you when you visit coswave.in, shop with us or contact our team.

Request Window - 7 Days
Size Exchange - 1 Free
Eligibility - Unused

01 — Start with the essentials

You may submit a return or exchange request within 7 calendar days from delivery, subject to the conditions below. The request window is a proposed COSWAVE rule and should be confirmed before this document is published.

A product is generally eligible when it is:

• Unused, unworn, unwashed and undamaged, with original tags, labels and packaging intact.

• Accompanied by the order number or other valid proof of purchase.

• Returned in a condition that allows COSWAVE to inspect and verify the item.

Items that may not qualify

• Items showing signs of wear, washing, alteration, stains, fragrance, damage or missing tags.

• Items returned after the request window, unless an exception is required by law or approved by COSWAVE.

• Items identified at sale as final sale or non-returnable, where such restriction is lawful and clearly disclosed before purchase.

• For hygiene-sensitive products, including fragrances, opened or used items may be excluded from change-of-mind returns. Incorrect, damaged or defective items will be reviewed individually.

02 — How to request a return or exchange

• Contact us: Email veeru@coswave.in with your order number, the item you wish to return or exchange, and the reason.

• Share evidence if needed: For a wrong, damaged or defective item, include clear photos of the item, packaging and

shipping label. Please contact us promptly after delivery.

• Wait for instructions: Do not ship an item back until COSWAVE confirms the return address and return method.

• Pack securely: Keep all original tags and packaging and use a trackable courier if self-shipping is authorised.

03 — Size exchanges

COSWAVE proposes one free size exchange per eligible order, subject to stock availability and successful inspection of the returned item. Exchanges are intended for the same product in a different available size; changing to another style or product may require a separate order. If the requested size is unavailable, our team will contact you to discuss available options.

Any free exchange or reverse-pickup service depends on the final fulfilment arrangement and serviceability of your PIN code. Confirm these details with COSWAVE before publishing.

04 — Refunds & processing

• Once the returned item is received and inspected, COSWAVE will notify you whether the return is approved.

• For approved refunds, the refund method and processing time will be communicated to you. Where supported, refunds should be made to the original payment method; the time taken for the amount to appear may depend on your bank or payment provider.

• For discounted purchases, any approved refund should be based on the amount actually paid for the returned item, subject to applicable law.

• Shipping, COD, gift-wrapping or other service charges may be treated separately only where the applicable terms and law permit. These charges must be clearly disclosed before purchase.

• If a payment was debited but the order failed, contact us with the transaction reference. The payment provider or bank may control the time required for reversal.

05 — Wrong, damaged or defective items

If your order arrives incorrect, damaged or with a possible manufacturing defect, please contact veeru@coswave.in as soon as reasonably possible, ideally within 48 hours of delivery, and include photos and your order number. The 48-hour reporting target is a proposed operational guideline, not a waiver of rights available under applicable law. We will review the issue and confirm the appropriate next steps, which may include replacement, exchange, repair or refund as applicable.

06 — Bundles, gifts & promotional purchases

• For bundle or combo offers, the full set may need to be returned if the offer was priced and sold as a single bundle.

The final rule should be disclosed clearly at checkout.

• Gift cards and digital vouchers may be subject to separate terms. Their refundability will be stated at purchase and remains subject to applicable law.

• Promotional or sale purchases are not automatically excluded from statutory remedies for defective, incorrect or misdescribed goods. Any special return restrictions must be lawful and shown clearly before purchase.

07 — Return shipping & pickup

Where a reverse pickup is available, COSWAVE will provide the instructions after approving the request. If pickup is unavailable for your PIN code, we may ask you to self-ship using a trackable service. Responsibility for return shipping costs and any reimbursement will be communicated before you send the item. Do not send parcels to an address that has not been confirmed by COSWAVE.

08 — Need help?

COSWAVE CUSTOMER SUPPORT

Email: veeru@coswave.in

Website: coswave.in

Please use the subject line “Return / Exchange Request — [Order Number]” so we can identify your request quickly.

09 — Policy updates & legal rights

COSWAVE may update this policy as its operations evolve. The version published on the website will govern subject to applicable law. Nothing in this policy is intended to exclude or limit any consumer right that cannot legally be excluded. This document is a draft for business review and should be checked by a qualified Indian legal professional before publication.